State Farm® Insurance Agent Bill Mahlik

"I'm adding to my review due to your response. I wasn't contacted until two months after this I've called corporate because the first time I was told to get an estimate I went to a company that day. I paid a company to drive to my house take picture's, send an estimate in and they did that day because my picture's weren't good enough for you. Johnsons auto body did the estimate I also sent picture's and was told to find alot more information that I told you I don't know where to look.....I took screenshot of the calls and I have all the info showing picture's that were sent and an estimate.......... I had no idea that I needed to Fond all this info until two month's after I was told state farm would be contacting me but they did not..... I waited patiently but after the experience I've had with Sarah I'm disappointed at the professionalism. Corporate is handling things now. She deffinitly should not be in customer service. .........My friend had an accident while pulling my trailer and damaged the trailer. This company received pictures in Dec. but never called me until this week. Sarah that works there started to call me this week. They told their client they he been trying to get a hold of me door a while but I have no record of that, only calls from this week. I was told they were waiting on me. I feel like they are trying to blame me for their lack of organization. Then Sarah told me they were waiting on an estimate from an auto body shop so in the same day I had to pay a shop to come to my house to take picture's amd do an estimate. Not once did she tell me that i needed the make model and serial number. There were several excuses about what took so long to contact me. They lied and said they've been trying to contact me. So now they wanted an estimate for the trailer and picture's. Not once did she mention I needed the make model and year of the trailer. She said she didn't know that but that's what they told her and that I've been the hold up. I can't find it and I'm not paying a company again. The trailer is totaled. Not only are they trying to get out of paying. In wisconsin you don't have to insure a smaller trailer and their full coverage insurance should cover my trailer. I am so happy that I did not get State Farm insurance because I was considering switching to them. This has been the most unprofessional insurance company I've ever worked with."

"This is a incredible office i called and Sarah gave me a fast quote and was professional and incredible to work with highly recommend"

"In the years I was with Bill, he NEVER looked for better rates for me. He just ignored my requests. I've never had tickets or accidents but my rates just went higher and higher. I was once told it was because OTHER people got into accidents and had tickets and our area is just expensive. That made zero sense to me. The final straw was taking one vehicle off and putting another onto the policy. It seemed that I was being charged for 6 months of coverage in a policy with 4 months left. And the amount they credited me for the car I took off, didn't seem to be correct either. Instead of explaining to me what was going on, they offered to cancel my policy. I've asked multiple times since and explained that this is not how you treat customers but was met with more ignoring. I pay a premium to have an agent explain how my money is being spent and to find me better rates. Bill and Bernie just ignored me. Now that I've started looking for new insurance I've found that pretty much EVERY insurance company has not only cheaper rates but better coverage than what state farm offered. State farms rates were so much higher than everyone else that I can only surmise that that is because I've been written with the same people for years. I'm very disappointed. I thought they had more integrity and honesty than what I've been treated with."

"Saved me a lot on my 2 autos and home insurance"

"I talked with over the phone. They provided me with information I asked for. They spent a lot of time with me making sure the answers they provided me with were accurate with all policy changes."

"#1 insurance agency out there!"

"Bill and his team are always on par with excellence....extremely knowledgeable and friendly....they always answered all my questions and were always there to help with anything I needed and offer suggestions to things I might not have thought of....and they are no pressure about things...but when i did need them they are righr there and willing to do whatever it takes to help......what more could you want! Highly recommended!"

"Bill and his staff are wonderful! We've been with them for over 30 years. They are very friendly and caring. They go out of their way to help you out. Wouldn't look anywhere else for your insurance needs."

"Great State Farm Agent"

"Nice, friendly and knowledgeable staff."

"Bill's team really takes care of your insurance needs. Thanks"

"I was paying 145 for my insurance with farmers insurance and I called state farm and they got me down to 74 dollar's they did a amazing job got me in last minute and we're very helpful 5 star thanks guys"

"I couldnt be happier with the services I've been helped with through this agency. They all have been so helpful in every aspect of their insurance company!"

"Fabulous, polite, kind people always willing to help you solve any & all questions &/or concerns with insurance. Highly recommend to anyone needing a great agent(s)"

"Easy to work with, friendly and helpful."

"30 + year customer and the Bill Mahlik Agency people together with State Farm really do an outstanding job with service, support, and responsiveness. We would never consider looking any where further for our insurance needs."

"5 Stars to Bill Mahlick for his excellent work with claims for his clients! Thank you, Bill."

"Bill and his staff are outstanding. We have been using them for many years and every claim has been easy and worry free. They are always great to talk to and will go out of there way to help in any way they can. Absolutely the best!"

"Always responsive, kind, and courteous. Very knowledgeable about all of the policies and coverages and what’s best for my family and our situation. Always a positive experience and very easy to talk to anyone in the office!"

"Bill Mahlik and his staff are amazing. We recently had a problem with our mortgage company after we refinanced and the staff at State Farm went above and beyond to make sure we didn't lose coverage. They have always treated us as one of them and they will go out of their way to make sure our needs are met. I highly recommend this team for your insurance needs."

"Great people very friendly and helpful"

"They have worked with me and are wonderfull"

"Always helpful and they remember who you are. Great service!"

"Fantastic very helpful and kind"

"The staff is always very helpful, informative and pleasant. The service has been prompt for all our family. I would definitely recommend them."